Frequently Asked Questions
Everything you need to know about shopping with Outlander Store.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-7 business days within the continental US. Shipping costs are calculated at checkout based on your location and order weight, but we offer free shipping on all orders over $75.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase for items in their original, unused condition. To initiate a return, please visit our online returns portal or contact our customer support team.
Which payment methods do you accept?
Outlander Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be displayed during the checkout process.
How do I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' page on our website or by emailing support@outlanderstore.com.